Artificial intelligence (AI) is revolutionizing the Contact Center as a Service (CCaaS) market by enhancing operational efficiency and improving customer experiences. As organizations increasingly recognize the value of AI technologies, their integration into CCaaS solutions is becoming more prevalent. This article explores the role of AI in CCaaS and the benefits it offers to busines... https://www.oasislearning.com.au/group/sprints-education-co/discussion/bc145824-c036-47f8-a4ef-87861cbb9a57